Please see below some questions our customers often ask. If there is anything you would like to know about the service abc Pianos provides please don't hesitate to contact us.

  • What is the difference between an acoustic piano and a digital piano?

    The simple answer is, an acoustic piano is an instrument that does not need to be plugged into the power or run off batteries. It is a stringed instrument that has a piano action and keys that are used to create the sound.

  • Do your pianos have an iron or wooden frame and are they under or over damper actions?

    All of our pianos have a full iron frame and all of our pianos have under damper actions.

  • Should I purchase a new or second hand piano?

    That is a tricky question to answer. Many piano stores will recommend that you only buy a new piano because that is what they mainly sell. From our experience, if you intend to purchase new, we recommend you stick with the quality brands like Alex Steinbach, Yamaha, Samick, Kawai, Conover Cable, Wertheim.

    Regarding used pianos, there are a number of really good quality used pianos out there. You just have to know what you are looking for. That is why we recommend you purchase from a reputable piano dealer like abc Pianos. It is within our interest that we invest in quality used pianos which means we can pass them onto our customers fully checked, regulated, detailed and tuned and in most cases with warranties up to 10 years.

  • I don’t know anything about pianos, where do we start, what do we look for?

    Firstly you start by contacting either Mandy, Eddie or Tania on our office and showroom phone number (03) 9761 4154  and one of us will be more than happy to assist you with your enquiry. Otherwise you may feel more comfortable to apply online for your FREE Piano Buyers Guide.

    Just follow this link fill out the details and you will receive an email that will be sent to your nominated email address providing confirmation and a link that will allow you to download the guide immediately.

    If you select to have your piano buyer guide posted, it should arrive within 3-5 days. This Guide will assist you in finding out more about pianos, know what to look for and questions to ask. You can read this guide in your own space and in your own time without the pressure of a sales person around. Then you can either visit our showroom or contact us for any further additional information.